Payment, Shipping, Returns & Privacy Policy
Payment, Shipping and Returns
At Ralph Kerle’s Art, we are committed to providing a seamless, secure, and transparent experience when you acquire our limited-edition artworks. Please review the details below for payment, shipping, returns, and privacy.
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We offer secure and flexible payment solutions for acquiring Ralph Kerle’s fine art:
Credit Cards
Visa, MasterCard, American Express, and other major cards via Stripe or PayPal.Flexible Payment Plan
Reserve your artwork with a 10% deposit, then pay the balance in four monthly installments.Direct Bank Transfer
Transfer directly to our bank account; details provided on your invoice.
All transactions are encrypted and processed securely to protect your financial and personal information. -
Production Time
Once payment or a 10% deposit is received, your signed limited-edition artwork will begin production. Please allow up to 7 days for preparation.
Delivery Times
- Australia:
- Unframed prints: Free shipping within 7–14 days
- Framed artworks: 14–30 days, depending on location
- International:
- Unframed prints: Shipping fees apply; delivery timeframe varies
- Framed artworks: Shipping costs based on destination and size
We will email you detailed shipping and tracking information once your order is dispatched. All international shipments include tracking and require a signature on delivery.
For exact international delivery costs, please contact us at rk@ralphkerlesart.com. -
We carefully package all artworks to ensure their safe arrival. If you are not satisfied, please review our return policy:
- Return Period – 7 days from receipt
- Condition – Items must be returned in original condition and packaging
- Proof of Purchase – Required for any return
- Approval – Please email us for approval before sending any item back
Return shipping costs are the buyer’s responsibility and are non-refundable. Partial refunds may be offered if items are returned damaged or incomplete (not due to our error).
If you have not received a refund after we confirm your return, please check with your bank or card provider for processing times.
For return instructions, email rk@ralphkerlesart.com
Privacy Policy
We take your privacy seriously. Here is how we handle your data:
What We Collect – Name, email, phone, shipping/billing address, and payment details
Use of Data – To process orders, provide updates, and communicate about your artwork
Sharing – Your data may be shared only with secure third parties (for example, shipping carriers) to fulfill your order
Security – We use encryption and secure storage for your personal information
Marketing – You may opt in to receive newsletters or updates, and can unsubscribe any time
To access, update, or request deletion of your personal information, please email us at rk@ralphkerlesart.com
Contact
If you have any questions about these policies, please contact us:
- Email: rk@ralphkerlesart.com
- Phone: +61 412 559 603